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Office Supervisor

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Date: Mar 14, 2019

Location: Fort Myers, FL, USA

Company: Haverty Furniture Companies, Inc

Job Description



Supports store operations by maintaining office functions in a single location and may handle HP/Payroll and A/P functions.  In addition to duties listed below, the Office Supervisor must be able to perform the functions defined for the Office Associate and have the ability to assist with the duties required of the Senior Office Manager as needed (see job descriptions).


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.


  • Handles customer problems or refers them to the appropriate employee or manager as needed
  • Keeps up-to-date on company policies and ensures other office employees are aware of and understand any changes
  • Responsible for training and scheduling of Office Associates to ensure the office is staffed properly at all times
  • Responsible for ensuring the daily A/R is closed in a timely and accurate manner and that the original A/R paperwork is sent to Home Office (PC Level)
  • Responsible for sending original HCS and GE Applications to HCS – Twice a month
  • Reviews Customer Service Tickets  – Daily
  • Monitors Allowances for completion – Two to three times per week
  • Keeps the Office Training Manual updated and communicates all changes to the staff
  • Maintains office supplies and office machines
  • Responsible for auditing Expected Deliveries in MSC and daily store reports at least twice a month
  • Reviews the Delivery Inquiry for Exceptions, Requested Cancellations, the Merchandise Loan Log, and Layaway sales
  • Audits the Merchandise Sample Check Out Book, all cash funds, Daily Paperwork including CPUs, CRTs, Invoices, Credit Applications, Closing Reports and Deposits, and Manual Green Tickets  – Twice a month
  • Requests and works the Credit Balance Report from the Audit Department – Once a month
  • Works the Debit Balance Report when distributed by HCS
  • May prepare the petty cash vouchers and petty cash reimbursement report for management approval
  • May process AP functions: merchandise and expense invoices, RTVs, etc.
  • May make or ensure bank deposits are made daily by management
  • Keys employee sales
  • Ensures tax exempt paperwork is sent to the Home Office as necessary – 1st of every month
  • May supervise the backroom transfer process and may be involved with the daily merchandise scanning on and off of the delivery trucks
  • May assist the Branch Manager by performing all duties related to HR and payroll including but not limited to: handling Handle all personnel records in regard to hiring, status changes and terminations, processing bi-weekly and sales payroll, answering questions regarding employee benefits, and new employee orientations,
  • File workers compensation claims, public liability, and vehicle accident reports
  • Updates and approves Datamatics time for hourly associates.  Prints timesheets and obtains associates signatures as needed.
  • Assists with hiring, performance reviews and discipline for all Office Associates
  • Responsible for all new employee orientations
  • Responsible for distributing all information from the Home Office regarding payroll, benefits and company policies
  • Various clerical duties to include answering incoming calls, filing, typing, etc.

Job Requirements



Education and/or Experience                                                  


High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.


Other Qualifications


One year experience in office environment preferred

Microsoft Word and Excel experience preferred

Strong math skills

Excellent communication and customer service skills

Ability to multi-task

Highly organized

Must be able to follow oral and written instructions

Must be able to work independently while using discretion


Physical Demands


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and /or move more than 10 pounds. 


Work Environment


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his superior.


Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.

Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral

Job Segment: Clerical, Manager, Office Manager, Workers Compensation, Administrative, Management, Human Resources

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