Systems Support Specialist

Job Description

Join Havertys Information Technology Support Team as a Systems Support Specialist, working in a collaborative team environment supporting a variety of key hardware and applications for Havertys retail, corporate, and warehousing. At Havertys Furniture Company, we provide our IT professionals with an environment where they can use their creativity and problem-solving abilities on several cutting-edge and exciting projects. We offer a career for bright and driven IT candidates, and not just another job. The creative environment at Havertys encourages our IT professionals to continue building their careers with us for years. 

Pay: : $50k to $55k annually 

Schedule: 4 days in-office and 1 remote day after training period. Weekend Shift Rotation 2 weekends out of a 6 week rotation (weekend shift rotations are remote). 

This is your Opportunity to: 

• Learn Havertys retail software and hardware troubleshooting in a team environment 
• Troubleshoot communication problems and work directly with communications vendors 
• Use ServiceNow to prioritize and work tickets from team members throughout the company 
• Assist in training via bulletins, webinars, and internal training classes 
• Showcase your problem-solving skills for issues that really can impact our business 

Earning Opportunity: 

• Position Salary: $50k to $60k annually 

We Offer: 

• Paid comprehensive training.  
• Flexibility to draw pay between pay cycles with our Daily Pay Program.  
• 401K program with a company match of 4%.  
• Generous benefits package with premier medical, dental, and vision partners.  
• Paid time-off includes vacation, sick time, personal days, company holidays.  
• Ability to advance within the company if desired.  
• Opportunities to give back to the community.  
• Substantial associate discount on our quality merchandise.  
• Bonus program for team member referrals.  
• Educational financial assistance.  
• Complimentary health and wellness program.  

Job Requirements

Qualifications: 

• Ability to learn quickly on a variety of topics. 
• Good interpersonal skills.. 
• Ability to prioritize and multitask within a ticketing environment 
• Ability to work in a team environment. 
• Flexible hours and weekend availability to support our retail business. 
• Proven track record of getting results and being a fast learner. 
• Prior Help Desk experience. 
•  Prior Retail, distribution, warehousing experience. 

Work Environment: 

• 3-4 days at Havertys' home office located at, 780 Johnson Ferry Road NW, Atlanta, GA 30342, and 1-2 days remote after training.  
• Weekend shift rotation, one weekend every 6 weeks remote. 

Physical Demands: 

• The position requires the ability to sit for extended periods and frequent use of a computer and phone, visual acuity to read detailed information on screens and printed materials, proficiency to operate keyboards, mice, and other computer accessories, and the ability to communicate clearly and effectively, both verbally and written. 
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be considered to enable individuals with disabilities to perform the essential functions.  

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his superior.

Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.