Delivery Area Manager

Job Description

MAJOR FUNCTION

The Delivery Area (DA) Manager manages the daily activities of the service tech and home delivery teams he is assigned.  The DAM is responsible for the performance, staffing, service level of the delivery area, including  training, evaluations, and discipline.  Communicates daily with all employees to address any issue, review past performance (exceptions, time windows, planned to actual performance) and today’s expectations. 

SPECIFIC DUTIES          

Includes, but are not limited to the following:

• Capacity in the DA for home delivery and service.  Work with Logistics and the PC manager to ensure the capacity matches the budget, equipment and overtime plan.
•  Will review service level and adjust the days of the week we deliver and make service calls. 
• Review the zip code schedule and adjust the frequency we delivery to a zip where needed. 
• Approves  out of  normal service schedule  or deliveries
• Monitors the fuel purchases for the delivery trucks and service vans assigned to the deliver area 
• Truck and Van maintenance and repair. 
• Driver “ride alongs”     and a  trip report will be completed after each ride along.  The manager is expected to do “ride alongs” 50% of their time. 
• Hiring and firing of the drivers, helpers and service technicians.  The distribution manager will be on site for both.
• Disciplinary actions.  The DA Manager will be on site depending on severity.  All disciplinary actions will be reviewed with a distribution HR manager to ensure compliance with established best practices.
• Scheduling and tracking  of vacation.   

Performance reviews

Approve all time worked and incentive pay where applicable.  The distribution manager ensures the time is accurate.   

Assigning routes.  Overtime control as a consideration. The distribution manager will assign all routes.

Scheduling of non-delivery or service work at a store will need to be preplanned with the DA manager and PC manager. 

Approval of any  personnel not taking a scheduled lunch  and have this reflected in the time keeping system.

Distribution manager will maintain DOT files.

Attendance   

Scheduling  a bi-weekly meeting with delivery and service teams. 

Securing a lead driver

Complete all assigned General Controls on a timely basis.

Job Requirements

QUALIFICATIONS

• Ability to work with different levels of management, including Distribution, Store and, Profit Center
• Outstanding communication skills (both Oral and written)
• Excellent interpersonal skills
• Must be self motivated, detailed and results driven
• Ability to work in a team environment
• Must be able to handle problems and make key decisions under tight time constraints
• Excellent computer skills, including general PC, Telogis, BOS and HVTnet
• Previous experience in one or more of the following areas:  Delivery Driver, Delivery Assistant and/or Service Technician desirable

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his superior.

Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.