Customer Service Representative

Job Description

Office Location: 770 Gateway Blvd, Coppell, TX 75019

(LBJ /635 Freeway and Royal Lane)

Schedule:

• The first 2 weeks of employment are Monday-Friday 8-5 for training. Training is paid. **The length of the training class may be adjusted as needed.
• Shifts: 8:00am-5:00pm, 9:15am-6:15pm
• Schedules rotation: Rotation: 4 weekdays and Saturday then 5 weekdays with the weekend off

Havertys’ Compensation and Benefits:
Balance personal life and professional responsibilities with:

• $17.00 base hourly pay with overtime eligibility. Paid every two weeks. **Daily Pay available. **Get Paid When You Need It! Team members now have the benefit of accessing your pay when you need it!
• The flexibility to receive up to 50% of your pay in advance of payday through the Daily Pay App
• Generous Vacation and Sick Pay
• Personal Days
• Paid Holidays
• Wellness programs
• Employee Discount
• 401K Matching

We’re looking for bright energetic individuals to join our Customer Service Team. Advance your career with Havertys, the most established Furniture Retailer in the industry. If you are highly motivated to succeed and enjoy helping customers meet their needs, this is the opportunity for you. Your onsite, hands-on training begins on your first day, where you’ll learn Haverty's standards for handling and delivering quality Customer Care. You’ll thrive in our team environment where our focus is always on superior Customer Service, Integrity, Quality, and Teamwork. Come grow with us at Havertys, where Life Looks Good!

Specific Duties:

• Responsible for competently responding to incoming, outgoing phone calls, pre-and post-delivery calls and email.
• Responsible for using My Service Center to create, maintain and resolve Customer Service issues.
• Responsible for maintaining an action driven To Do list and working the list to keep it current daily.
• Responsible for learning procedural, policy and system enhancements and adapting to changes as they occur

Job Requirements

REQUIREMENTS:

• Must have excellent communication, and listening skills.
• Must be able to multi–task within a fast-paced environment.
• Must be self-motivated.
• Must work positively in a team environment.
• Must be able to professionally interact with customers as well as other team members.
• Must have basic computer skills, including experience with an automated system.
• Must be detail oriented.
• Must have prior call center experience.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his superior.

Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.