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Branch Manager

Date: Nov 18, 2021

Location: Hoover, AL, USA

Company: Haverty Furniture Companies, Inc

Job Description

SUMMARY

The Branch Manager will provide support to the General Manager to ensure the daily store operation is consistent with our culture & core values. The Branch Manager’s is responsible for all areas and aspects of the Havertys Branch furniture retail business including, but not limited to, the warehouse and its operations, advertising, retail sales, customer service, the credit office and its operations, human resources, purchasing, and merchandising. Each Manager receives training in each function area so that he/she is familiar with and has working knowledge of each area. The Manager functions as a sales leader and coach to all staff members. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  • Leads store managerial decisions, daily operations, and associate supervision.
  • Will work as a retail sales person on the floor and develop the necessary selling skills such as client development, customer relations and follow up.
  • Learns Havertys In-Home Design process.
  • Manages and administers Havertys sales support platform and customer relationship management tool.  
  • Leads daily skills practice with Sales Associates.
  • Encourages and motivates sales team members.
  • Manages the sales associate GROW PLAN process.
  • Learns and assists office team members with processing all sales related paperwork and procedures.
  • Receives training the leads all areas of recruiting, hiring, placing, disciplining, and termination of employees. Works with General manager and participates in the talent selection and placement process.
  • Assists the General Manager in review, forecast, and planning of store budgets.
  • Assists General Manager with merchandising of furniture and accessories on the sales floor.
  • Assists General Manager in receiving transfers from Havertys Distribution Centers and getting trucks out for delivery.
  • Other duties as defined.

 

You may occasionally be required to perform the duties listed below as needed:

 

  • Prepares bank deposits and daily closing summary
  • Maintains an organized and secure office environment
  • Answers incoming calls
  • Reviews the Unconfirmed sales for the next 8 delivery days.
  • Processes customer sales and account transactions.
  • Handles customer complaints, opens store notes, and follows up on existing customer service tickets
  • Works the Expected Deliveries to ensure sales are completed and schedules deliveries as needed.
  • Runs and works the daily reports.
  • Communicates with Havertys Credit Services for account requests and follow-up

Job Requirements

REQUIREMENTS

Education and/or Experience                                               

Four-year degree with Business major is preferred; or three to five years related experience and/or training; or equivalent combination of education and experience.

 

Other Qualifications

  • Must have sales and retail (furniture preferred)  knowledge.
  • Computer literacy required with Microsoft Office experience preferred.
  • Must be detail-oriented and excellent communication skills.
  • Must be able to follow oral and written instructions
  • Must be able to work independently while using discretion
  • Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and /or move more than 30 pounds; moving, pushing, pulling an lifting mattresses and furniture is required. 

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by this employee.  He/she will be required to follow any other instruction and perform any other duties upon the request of his/her supervisor.

 

Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.


Nearest Major Market: Birmingham

Job Segment: Branch Manager, Merchandising, Warehouse, Manager, Management, Retail, Manufacturing, Customer Service